Waiting for a plane? Think WOW.


Relaxing in PJ's? Think WOW.

 sally emmaNeed new skills? Think WOW.

  • AUDIO 40-Minute Course
  • $9.99

Difficult people are all around us. When I'm feeling empathetic I call them people who are challenging happiness. When my patience is low, I call them Jerks. But, in reality, we can all become difficult people. How people behave may depend on how many frustrations they are experiencing at any given hour, day, week or month. Whatever causes people to become "difficult" unless we live in isolation, we need to learn how to deal with difficult people. Areas discussed in this course are: 

  • Defining difficult vs nasty
  • Common types of difficult people
  • Difficult customers
  • Difficult co-workers

It is no fun when we run into someone who is grumpy, irritable, frustrated or just plain mean. But how we deal with them is either going to improve the situation or blow it up.  

Click the BUY NOW button above to direct you to PayPal. After you have paid for your course, a new browser window will automatically open and start your online course. This payment grants you copyright for one year after purchase but you must save the browser link you are directed to that will allow you access again.  

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  • 40 - 60% less employee time required than traditional
  • 25 - 60% retention rates (traditional 8-10%
  • 5 times more material absorbed inless time
  • $30 return for every $1 invested
  • 900% growth in elearning