- AUDIO 40-Minute Course
Difficult people are all around us. When I'm feeling empathetic I call them people who are challenging happiness. When my patience is low, I call them Jerks. But, in reality, we can all become difficult people. How people behave may depend on how many frustrations they are experiencing at any given hour, day, week or month. Whatever causes people to become "difficult" unless we live in isolation, we need to learn how to deal with difficult people. Areas discussed in this course are:
- Defining difficult vs nasty
- Common types of difficult people
- Difficult customers
- Difficult co-workers
It is no fun when we run into someone who is grumpy, irritable, frustrated or just plain mean. But how we deal with them is either going to improve the situation or blow it up.
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